Question 1

How do I login?

Accepted Answer

You can log in to your account using your Discord account. This ensures fast and secure access to your profile and setups.

Question 2

How long is the update support for purchased setups?

Accepted Answer

Purchased setups include free updates for a period of 1 year from the date of purchase.

Question 3

Which simracing games are supported?

Accepted Answer

Currently, we focus on providing professional solutions for Le Mans Ultimate.

Question 4

How does our subscription work?

Accepted Answer

With an active subscription, you receive a set number of Single Track Bundle Claims each month, which you can freely use to unlock any car and track combinations from our library. Once claimed, these setup packs appear in your Subscription Manager on the website, where you can download them anytime as long as your subscription is active.

Question 5

What is included in the subscription?

Accepted Answer

Your subscription gives you a set number of Single Track Bundle Claims per month, based on your plan. Each claim lets you choose any setup pack from our library, containing a specific car and track combination with qualifying and race setups as well as wet setups. Claimed bundles appear in your personal inventory, and you can download them anytime as long as your subscription is active.

Question 6

What is a Single Track Bundle Claim?

Accepted Answer

A Single Track Bundle Claim allows you to unlock a setup pack for a specific car and track combination. Each pack includes professionally developed qualifying and race setups tailored to that combo. Once claimed, you can download the bundle anytime while your subscription is active.

Question 7

How many claims do I have and when do I get a reset?

Accepted Answer

Your subscription includes a set number of claims for car and track combinations each month, depending on your plan. Each claim unlocks a setup bundle for a specific track and car combination, including all related setup files. Your available claims reset automatically every 30 days, based on your billing cycle. Once reset, you receive a fresh set of claims to use for new content. All previously claimed setups remain available for download at any time, as long as your subscription is active.

Question 8

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your Profile & Billing page. Your subscription stays active until the end of the current billing period, and any bundles you've already claimed remain yours.

Question 9

Can I get a refund?

Accepted Answer

See our Refunds Policy page for eligibility and the request process.

Question 10

What ways can I get a setup bundle?

Accepted Answer

You can unlock a bundle via a monthly subscription claim, a single purchase, a Car Pass, or by redeeming a code. However you get it, the bundle appears in your inventory. The source decides the price, your update access and how long you can download it.

Question 11

What's the difference between a single purchase and a subscription claim?

Accepted Answer

A single purchase unlocks a bundle immediately and includes 12 months of free update access from the purchase date, and you keep access to your latest version afterwards. A subscription claim uses one of your monthly claims, and you can download claimed bundles as long as your subscription is active.

Question 12

What is a Car Pass?

Accepted Answer

A Car Pass gives you access to every track bundle for one specific car, including tracks added in the future: no separate claims or purchases per track, with unlimited update access.

Question 13

What is an Ultimate Bundle?

Accepted Answer

An Ultimate Bundle covers every track available for one car today in a single purchase, at a reduced combined price versus buying each track separately. It includes 12 months of update access, and you keep access to your latest version afterwards. Tracks released later can be added anytime. If you want every future track and unlimited update access, the Car Pass is the all inclusive option.

Question 14

What is a Championship Pack?

Accepted Answer

A Championship Pack bundles the car+track setups used across a specific championship's events, often at a discounted combined price.

Question 15

What's included in every setup bundle?

Accepted Answer

Every bundle includes Safe and Esport variants, each with Qualifying and Race setups for dry conditions, plus Wet Qualifying and Race setups, and telemetry files where supported.

Question 16

How do I redeem a code?

Accepted Answer

Enter your code under 'Redeem a Key' on your Profile page. Valid codes instantly unlock the associated bundle in your inventory.

Question 17

Are there any discounts?

Accepted Answer

Yes, Ultimate Bundles and Championship Packs are already priced below buying each item separately, and we regularly run limited-time discounts shown directly on the setup cards. Adding multiple individual track packs to your cart also unlocks automatic volume discounts at checkout. The more you buy at once, the more you save.

Question 18

Do creators have discount codes?

Accepted Answer

Occasionally, during special events, some of our partners get their own discount codes. We announce these on our Discord server and on social media (Instagram), so keep an eye out there.

Question 19

Does beAlien have an auto-installer for Le Mans Ultimate setups?

Accepted Answer

Yes, the beApp, our free Windows desktop app, installs your setups into Le Mans Ultimate for you. Install any setup with one click, or turn on Auto-Sync and the beApp installs your missing and outdated setups automatically while it is running. You pick your Le Mans Ultimate folder once; the beApp then puts every file into the correct track folder of your Le Mans Ultimate settings directory. Log in on bealien.gg to download it.

Question 20

How do I install setup files?

Accepted Answer

The easiest way is via the beApp: it installs and syncs your setups automatically, no manual copying required. If you prefer to install manually, setup files are .svm files placed in: \Steam\steamapps\common\Le Mans Ultimate\UserData\player\Settings

Question 21

What tyre pressures should I use?

Accepted Answer

Always use minimum tyre pressure for optimal performance in Le Mans Ultimate.

Question 22

What ABS settings should I use for GT3 cars?

Accepted Answer

ABS 9 is the default value we use for our setups. If you prefer more rotation under braking, you can try lowering it to ABS 6.

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Le Mans Ultimate